All the translation services in FL conform to the standards in the translation industry (Translation Service Specification, Translation Quality Specification, and Interpretation Specification) and are fulfilled with strict project management. The personnel engaged in project management include 1 project manager, 1 client manager, and 1 translation project manager, as well as several translators and proofreaders. The project team consists of the talents from Marketing, Trans and Administrative departments. The project manager is responsible to formulate the Project Plan and Performance Report, which includes the following items:

Negotiation:  Any client can contact with us by ways of telephone, fax, Email, MSN, QQ or online order, and tell us which service you need, interpretation or translation. If you need some documentation translation, we should be informed of some details on languages, contents, quantity, and time limit. If you need some interpretation, please advise us the specific date in advance. In addition, please kindly leave your telephone number, address and company name and we will explain any question you enquired. Upon your request, our company can do trial translation for you.

Signing:Both parties can enter into a written translation contract by face-to-face communication or fax with mutual understanding, thus to specify respective rights and duties. According to the contents and quantity of the material for translation, the Project Manager selects specialized translators or organizes a particular translation team. The team starts to translate following our formulated translation workflow and combining with quality control system. During the course, please communicate with us from time to time, in order to facilitate proper revision and better adjustment and make the schedule go on smoothly.

Translation and proofreading: we will develop a glossary for every specific client. As the long-term client, the glossary for you is enriched day by day as the translations are increasing, thus to ensure the consistency and accuracy of the translation, and give you the convenience when using the translation text. The specific translation workflow is as follows:

I. Project Analysis: Upon receipt of the material for translation from the Marketing Manager, the Trans Manager will analyze: What area of specialization does it lie in? Who will use it and for what purpose? How about the quality required?

II.Project Preparation: Project Manager decides on translators and proofreaders, to set up a tailored team for specific translation.

III. Glossary Development: The Trans Manager leads the translation team to develop a glossary and send it to you for approval. Once approved, our translators will follow the glossary for consistency in translation.

IV. Translation: Trans Manager distributes the translation work and keeps close communication with translators so as to keep an eye on each word to convey the proper cultural meaning.

V. Quality Control: For a higher degree of accuracy and consistency, translators in the professional team will have an initial check for each others’ translation, then the proofreader will recheck the translation, and the Trans Manager will be in the position of inspection and supervision.

VI. Typesetting Check: Cautious and professional typesetting offers you a clear text with the format, graphics, diagrams and annotation in accordance with the original one.

VII. Client Feedback: After the finished translation is handed in to you, the Client Manager will contact you properly for any of your comments.

Translation Handover: We will hand over before the date stipulated in the contract the translation usually in the form of electronic document and printed paper. Upon your request, we can provide electronic document in several formats (e.g. Word, Excel, PowerPoint, PDF, JPG, GIF, AutoCAD), and we can also provide value-added service such as printing and binding for the translation text, as well as designing and typesetting for the cover.

After-sales Service: (1) Client Manager will pay a return visit in time and resolve your concern promptly. In case of a few revisions for translation, we will offer a free service.  (2) Don’t hesitate to contact our Client Manager in time if you have any dissatisfaction to our service, we will be very considerate for any of your questions.

Confidentiality:  FL promises that all your materials and information, known by us for translation work, will be regarded as confidential information, and we pledges not to make a third party known in any way, and not to utilize the translation content for any profit or nonprofit activity.